customer experience

Experienta oferita clientilor pe parcursul calatoriei lor in relatia cu brandul, produsele si serviciile companiei influenteaza nu doar alegerile facute de acestia dar si recomandarile pe care ei le fac atat in lumea reala si in cea digitala.

CX este subiectul fierbinte de pe agenda managerilor interesati de cresterea vanzarilor si fidelizarea clientilor.

Corporate Dynamics ofera o abordare sistemica ce adreseaza principalii vectori de influenta: intelegerea profilului si a potentialului clientilor, construirea relatiei emotionale in punctele de contact, colectare feedback si rezolvarea nevoilor si asteptarilor specifice.

La nivel de organizatie oferim solutii de optimizare a calatoriei clientilor si aliniere la nivel de proces, masurarea statisfactiei clientilor si construirea modului de gandire si a atitudinii care produc rezultatele dorite in relatia cu clientii.

Customer care is a major competence for our training portfolio. Finding ways to improve customer relations is one of our major focus. Our trainers and consultants develop personalised customer care programs for our clients.

We take customer experience very seriously as we believe customer experience is probably the most important differentiator in nowadays business environment.

Our customer experience approach is based on the uniqueness of each of our client. We also believe that human interaction is the key to better customer relations and is the main provider for client return.

We developed customer experience programs for sales consultants, service providers, call centres, highly qualified and experienced salesmen.