PROCESS MANAGEMENT
- PLAN APPROPRIATE GROUP PROCESSES
- CHOOSE THE RIGHT WORKFLOW TOOLS
- MANAGE MATERIALS AND TECHNOLOGY
- ADJUST THE PACE AND FRAMEWORK
- CONTROL THE PROCESS
- REACH THE STATED OUTCOME
- REFELECTION AND SUMARIZATION
GROUP MANAGEMENT
- BUILD GROUP PSYCHOLOGICAL SAFETY
- ESTABLISH AND INFORCE THE GROUND RULES
- KEEP THE GROUP’ ENERGY LEVEL
- MANAGE GROUP DYNAMICS
- HANDLE DISRUPTIVE PARTICIPANTS
- CREATE AND SUSTAIN A PARTICIPATORY ENVIRONMENT
- OBSERVE AND ENGAGE ALL PARTICIPANTS
PROFESSIONAL PRESENCE
- RAPPORT BUILDING
- NEUTRAL POSITIONING
- CLEAR COMMUNICATION
- ACTIVE LISTENING AND RELEVANT QUESTIONING
- RECOGNISE AND RESPECT PARTICIPANTS’ DIVERSITY
- SELF AWARENESS
- MODEL POSITIVE PROFESSIONAL ATTITUDE