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How to make use of customer experience data
Customer touch points play a major role in creating and maintaining a great customer experience and customer satisfaction. They are a huge source of data. But do we collect it? And do we understand customer experience data? How do we make use of it? How to make actionable data driven results out of it?
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sau despre cum percepem realitatea și cum ne exprimăm neclar by Manu Acest post a fost inspirat de o invitație la un podcast la care am avut ocazia să mă pregătesc și am realizat că există multă „fluiditate” în felul în care percepem și transmitem mai departe ceea ce considerăm a fi realitate.
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How to make use of customer experience data
Customer touch points play a major role in creating and maintaining a great customer experience and customer satisfaction. They are a huge source of data. But do we collect it? And do we understand customer experience data? How do we make use of it? How to make actionable data driven results out of it?
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