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  • How to make use of customer experience data

    Customer touch points play a major role in creating and maintaining a great customer experience and customer satisfaction. They are a huge source of data. But do we collect it? […]

  • STOP WORK. Autoritatea de a opri munca periculoasă.

    Ce este, la ce ajută, cum se face, este obligatorie? de Decebal Leonard Marin Una dintre discuțiile pe care le avem frecvent la cursurile Safety Leadership este despre imposibilitatea supervizorilor de a […]

  • Risk & Safety. IQ – EQ – iCue

    by Decebal Marin When it comes to risk and safety, there are three strong predictors: cognitive intelligence, emotional intelligence, and risk intelligence. If you want to know more about their […]

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