Category: Customer Experience

Delayed feedback with examples

Apr 3, 2025

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by

Corporate Dynamics

in Customer Care, communication, Corporate Culture, Customer Experience, Leadership

I am preoccupied by delayed feedback, because as I stated before in a previous article, it affects a great deal of modern day communication both on a personal and business […]
How to make use of customer experience data

May 31, 2024

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by

Corporate Dynamics

in Customer Care, Customer Experience

Customer touch points play a major role in creating and maintaining a great customer experience and customer satisfaction. They are a huge source of data. But do we collect it? […]